How to request account removal or deletion of data.
This page explains how users and customers can request access removal, account deletion, or deletion of data associated with DuetoAI.
1. If you interacted with a business that uses DuetoAI
If you are a patient, customer, lead, or contact of a company using DuetoAI, that company usually controls those records. In that case, request deletion directly from the clinic, company, or team you interacted with.
DuetoAI may support the technical execution of deletion when the controlling organization requests it through the appropriate channel.
2. If you are a member of a DuetoAI organization
If you were invited to a DuetoAI workspace, the first step is to contact an administrator of that organization. The administrator can remove your access, revoke your invitation, update your data, or coordinate a deletion request.
If you still have access, sign in and confirm which organization is linked to your account. If you do not know who the administrator is, use the same invitation or onboarding channel that brought your account into the system.
3. What to include in your request
To speed up processing, include the account email, organization name, a short description of the request, and whether you want simple access removal, anonymization, or permanent deletion to the extent permitted by applicable legal obligations.
4. Timing and limitations
Some records may need to be retained for security, audit, fraud prevention, legal obligations, or contractual requirements. When that happens, DuetoAI and/or the controlling organization may limit deletion to what is reasonably and legally permitted.
5. Related pages
See also the Privacy Policy and Terms of Service.
April 11, 2026
These pages apply to the DuetoAI website, authentication flows, and software, including conversation, CRM, scheduling, AI, and administration features.